Freshdesk

Introducing the Freshdesk App: Your Ultimate On-the-Go Customer Support Solution!

Escape your desk and delight your customers with the Freshdesk Android app. Effortlessly manage customer inquiries from multiple channels, responding conveniently from your phone. Freshdesk, Freshworks Inc.'s online customer support software, seamlessly integrates email, phone, chat, Facebook, Twitter, and your website. Access all tickets, prioritize urgent issues, assign agents, update ticket statuses, automate routine tasks with a single click, remove irrelevant tickets, block spam, track time spent on each ticket, and receive real-time push notifications. Download now and deliver exceptional customer service anytime, anywhere!

App Features:

• Quick Overview: Gain a comprehensive view of your helpdesk by accessing all your tickets. This ensures you're always aware of all customer queries and issues.
• Ticket Prioritization: Prioritize urgent tickets using filters before responding, ensuring efficient management of high-priority customer concerns.
• Support Management: Efficiently manage your support system by setting priorities, assigning agents, and updating ticket statuses for streamlined support processes.
• One-Click Automations: Streamline routine tasks with one-click automations for faster, effortless responses to customer inquiries, improving efficiency and satisfaction.
• Ticket Management: Remove irrelevant tickets and block spam directly from your phone, maintaining a clean helpdesk and focusing on genuine customer issues.
• Time Logging: Accurately track time spent on each ticket to analyze agent efficiency and optimize response times.

Conclusion:

The Freshdesk Android app provides a suite of convenient features for exceptional on-the-go customer service. Manage inquiries across various channels, prioritize tickets, streamline actions, effectively manage support, and track time spent—all contributing to prompt and efficient customer support. Freshdesk empowers businesses to enhance their customer support and achieve superior customer satisfaction.

Freshdesk Screenshots